1. What is the Loyalty Points Program?
The Loyalty Points Program is a special Rewards point system on purchasing from this site, you will earn Loyalty Points, which can be redeemed against your future orders. All you have to do is create an account on and shop for your favorite products and start earning Loyalty Points. 

2. How do I earn Loyalty points?
Go to Vogpap.com and search for your favorite products. On purchasing the product, the loyalty points for the product will be automatically added to your account within 48 hours of being successfully delivered to you. 

3. How is my Loyalty Points calculated?
Loyalty points are calculated on the basis of the net order value (after discount, offers, previous loyalty points etc.). For Per Rs 100 value, you will get 1 Loyalty point. One loyalty point is equal to INR 1.

4. How do I redeem my Loyalty Points?
You can redeem your Loyalty Points against your entire amount, up to the amount of Loyalty Cash you have, once you have earned Loyalty Points through your purchases. You can redeem your Loyalty Points on. Eg: If you have earned 75 as Loyalty Points, you can use the entire Rs. 75 to order any product from You can redeem your loyalty Points even in orders in which you have availed of any other offer. The option to redeem your Loyalty Points would be available to you when you are going to pay for your next purchases.

5. How do I track the Loyalty Points I have earned?
In order to check your earned loyalty points, you have to add a product to the cart and when you go to the Check Out page you can see your current Loyalty Points balance, which you can redeem partially or fully.

6. What happens if I return / cancel my order? 
If the Customer has cancelled the order – If you return/cancel your complete order, you will not be credited any Loyalty Points against that order. In case any part of your order is replaced, you will receive the Loyalty Points earned on the basis of the new product delivered to you and if you return any part of your order, the Loyalty Points against that product(s) will not be added to your account.
If the order is cancelled by VogPap – If VogPap cancels a product for which you have paid with Loyalty Points, then the loyalty Points will be added back to your account.

7. Will my Loyalty Points expire if I don’t use it?
Loyalty Points have a validity of 1 year from the date of issuance.