RETURNS POLICY

We send defect free product to customer. We have a quality check process where the products are checked properly before dispatching.

We are committed to ensuring your satisfaction with any product you have ordered from us. If you are not satisfied with any product, we accept easy Return within 2 working days from the date of delivery. You have to inform us within 2 working days on our email id – customerservice@vogpap.com or else no return will be accepted

You have to return the product unused along with its original invoice, and in the same condition as you received it, in its original packaging along with original tags, for a refund or an exchange

  • We must get (receive) the product back in 15 days from the date of delivery.
  • Once you dispatch the product (Return Shipment), please intimate us with the Order ID, Tracking number and Courier name & number on customerservice@vogpap.com
  • Please don’t return without prior confirmation with us.
  • Please do not accept delivery of any item whose outer packaging is damaged or tampered with in any manner. The product will NOT BE ELIGIBLE for either of return, refund or cancellation
  • Please contact customer care @ customerservice@vogpap.com if you open the packaging and discover that the item is damaged.
  • Products damaged while being used do not qualify for a refund or replacement.
  • In case we are unable to replace the damaged / defective product, we will refund back the order amount to you.
  • In case of reverse shipping, customer has to ship the product on its own to us with the courier service and we will refund the courier amount up to maximum of Rs 100 per kg subject to submission of courier receipt via email. Please retain the receipt/POD given by courier personal. If you are finding any difficulty in reverse shipping contact us @ +91-7304133910 or email us @customerservice@vogpap.com Ensuring that the product reaches un-damaged in our warehouse in this case is customer’s responsibility hence we recommend using only reputed courier services and claim refund from them directly in case the package is lost by them.
  • Typical time of reverse pickup is 1-5 business days from the date of request, however in certain cases it may be longer. Customer shall get full refund amount entitled as per the policy if the request is raised within stipulated returns allowed time window and need not worry about reverse pickup delays.
  • Refund shall be initiated once the products reaches back our warehouse and necessary checks are completed to clear the refund process.
  • We strive to have the returns process as quick as possible however customer cannot claim any interest/penalty due to reverse pickup, transit or any other returns processing delays.
  • We hold the right to deduct shipping charges of Rs.99 for every 0.5 kg of consignment weight in case customer is found to be returning too many orders to earn cash back discounts/credit card points OR found to be involved in any other fraudulent activity.
  • We hold the right to cancel the order placed by the customer OR refuse the return request in case the customer has returned too many orders.
  • In case of multiple products order, return request should be placed together for all the products you want to return.

REFUNDS

We will refund the money in the same mode as the payment was made. If the payment was by Credit Card or Net-Banking, we will refund in your Credit Card or Net-Banking account. Typically refunds take 7-21 Business days to get reflected in Bank Account. In some cases, credit card issuing banks may take longer to reflect the credit posted on the card.

Please feel free to mail us at customerservice@vogpap.com if you have any questions.